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Frequently Asked Question

General Questions

How do I sign up for Variety Fun?

Interested in getting started yourself, or for your office?

 

That's easy! First, decide if you're signing up for a subscription for yourself “Home Snacks” or for your office select “Office Snacks”.

 

Next, you're presented with all of our variety fun snack plan options. You can choose between Fun Box, and Fit Box.

Choose Your Box & Quantity

After, decide your Quantity and you can always mix and match between FUN and FIT Boxes.

 

Then, decide how often do you want them. Our most common term length is the monthly plan for the home subscriber, and the prepaid annual 12 month plan which saves you money, compared to the monthly plan.

How often do You want them

Once you've selected the Variety Fun plan that works for you, as well as your frequency, you will be directed into the checkout portal. Don't be intimidated, we keep everything super simple and secure. Yes, the entire process is encrypted and super secure. So go ahead, create your account email/password,

Create Account

add your shipping details,

Shipping Address

followed by your payment information.

Payment Details

Finally, Checkout.

 

Once you've successfully signed up, you will be sent an email confirmation receipt and a welcome email. How awesome! We're super grateful to have you snacking with us at Variety Fun.

If there is ever anything we can do to make your experience with us top notch, please do not hesitate to reach out at support@varietyfun.com! Welcome to the Snack Squad!

What kinds of snacks come in each box?
What kind of treats should I expect in my boxes. We offer two different themed snack boxes, a Fun Box and a Fit Box. Our Fun Box includes a variety of name-brand classic snacks such as Oreos, Doritos, Cheez It, Sour Patch & More. Our Fit Box includes a variety of name-brand healthy snacks such as Terra chips, Kind bars, RX BARS, Popchips & more. At Variety Fun we partnered with over 500 brands so you can explore all your favorites and more!
Are the snacks full-size or individual size?
How big are the snacks? All of our snack boxes include a variety of individually wrapped single serve snacks.
Are your products nut-free?
I am allergic to nuts, is this for me? No, they are not. We cannot guarantee that our products are free from traces of nuts since we offer a large assortment in each box.
Do you offer phone support?
Can I call you? We don't offer telephone support, but we’re more than happy to help via email and we’ll get back to you as soon as we can! You can reach out by using our contact form or by emailing support@varietyfun.com. We aim to reply within 24 hours, but it may take a little longer over weekends and public holidays.
How do I contact Variety Fun?
Getting in touch with Variety Fun regarding any issue is super easy! Sometimes when an answer to your question is not available in our FAQ tab just send us an email to support@vareityfun.com. We aim to reply within 24 hours, but it may take a little longer over weekends and public holidays.
I cancelled my subscription, but still received another box after?
I still received a delivery after cancelling? So you cancelled your VarietyFun subscription, and a few weeks later, another box arrives. You're probably a bit irritated, and left wondering, didn't I cancel this? Well, yes, you did cancel your subscription, but in most cases didn't account for the remaining deliveries left on your prepaid multi-month Snack plan. Please understand, we're simply shipping the Snack deliveries that you're owed, and not charging you after cancelling. As always though, if you have any questions, please reach out to us at support@vareityfun.com.
I mistakenly ordered the wrong snack box!
Accidentally order FUN, instead of FIT? Or Wrong quantity ? Sometimes we have so much going on in our busy lives, we forget or make a mistake. No worries, it happens to us all! You can always login into you personal dashboard and make changes,or just reach out to us at support@vareityfun.com using your account email, and we can make it right.
My Snack Box arrived damaged. Help!
Shipping carrier damaged your Snack Box during transit. Sometimes things happen during transit. Not often, but every now and then we see photos of smashed, crushed, and destroyed Snack boxes. Not fun! In the rare case this happens to your order, please take a photo of the destruction, and send it to us at support@varietyfun.com. We'll respond within 24 hours with a solution. It's typically a replacement expedited to you.
I never wanted my snack box plan to renew!
Variety fun subscription renewed, can I cancel? Sometimes, you get caught up in life, and forget about all the subscriptions and services you're enrolled in. No worries, we completely understand. We offer a 7 day cancellation policy from the day your box is expected scheduled , which means you have exactly 1 week to notify us of an unwanted renewal. Please note this will not cancel and pending orders. Send your email to support@vareityfun.com, we're always happy to help! After receiving your email, we'll issue an immediate refund, and cancel your Variety fun subscription
Can I return my box for a refund?
Returns and refunds of are simple. For food safety reasons, we are unable to accept any returns once the package has left the Variety Fun facility. If you no longer wish to receive boxes, Simply login to your account portal and select "click View details under Manage My Subscriptions" and just click the “Cancel Subscription” button. Please note we will still ship you any pending orders.
How do I apply a discount code?
Simple, please apply your code at checkout under Promo Code section.

Subscription

How much does a Variety Fun home subscription snack box cost?
Here's a brief cost breakdown of the available Variety Fun subscription plans for home. We make snacking super easy, but also affordable. It all depends on the plan that you choose. Here’s a breakdown of costs… FUN BOX Fun Box (25 Classic Snacks) $19.99 Fun Box (40 Classic Snacks) $24.99 (Most popular) Fit BOX Fit Box (15 Healthy Snacks) $24.99 Fit Box (30 Healthy Snacks) $39.99 You can always mix and match between FUN and FIT and the quantity needed.
How much does a Variety Fun office snacks subscription box cost?
Here's a brief cost breakdown of a Variety Fun subscription plans for your office. We make snacking super easy, but also affordable. It all depends on the variety fun plan that you choose. We’ve added some savings into our multi-month plans! Here’s a breakdown of costs… OFFICE FUN BOX Fun Box (160 Classic Snacks) $99.99 OFFICE FIT BOXES Fit Box (160 Healthy Snacks) $199.99 You can always mix and match between FUN and FIT and the quantity needed.
Can I pause my subscription?
Take a break from Fun, and skip next month. We completely understand that maybe you just need a short break. It's super easy to just take a month or 2 off, and get started back up where you were ready. Simply login to your account portal and select "click View details under Manage My Subscriptions" and just click the “auto-renew preferences” button to pause your subscription.
When will my subscription charge renew?
Monthly renewals are simple. On the day you subscribed, every month a charge will apply to your account depending on your plan. No action is required from you!
How do I cancel my subscription?
Cancelling your subscription is easy! Very easy, and hassle-free. Simply login to your account portal and click View details under Manage My Subscriptions You will see the subscription product you're currently receiving, subscription term, and shipping address. Below that, you will be able to cancel or pause or just skip a month on your subscription. That's it! By cancelling your subscription, you will no longer be renewed/charged. Please note we will still ship you any pending orders.

Accounts & Billing

How can I update my credit card used for future renewals?
We make it simple to change your payment method. Super easy! Just login to your Variety Fun customer portal. Once logged in, "click View details under Manage My Subscriptions" Click “CHANGE PAYMENT METHOD” Please choose from one of your existing payment methods or add a new one. Super easy! You will be sent an email confirmation of change email.
How do I print an invoice for my orders?
Need an invoice, no worries! Simply login to your account portal and select click “My Orders" and choose your specific order and click “View Details”. Print your invoice.
How can I see my past orders?
Forgot about last month’s box? Simply login to your account portal and select click “My Orders" and choose your specific order and click “View Details”.
Can I manage multiple subscriptions under one account? Can I send to different addresses?

I want to send to multiple locations! No problem

yes you will be able to send to multiple shipping address, simple, just create a new plan for each location. We make it easy, this can all be done from one login account.

Do I have to pay sales tax?
Only orders shipped to New York state will incur sales tax.

Shipping & Delivery

How can I change my shipping address?
Updating your shipping address is easy! Super easy! Just login to your Variety Fun customer portal. Once logged in, "click View details under Manage My Subscriptions" Click “CHANGE SHIPPING ADDRESS” Please choose from one of your existing shipping addresses or add a new one. . Super easy! You will be sent an email confirmation of change email.
Does Variety Fun charge for shipping?
What are Variety Fun shipping charges? Absolutely nothing. zero Always free shipping, It's 2019, who pays for shipping?!
When will my snack box be shipped?
Shipping timeline for all customers. All Variety Fun snack boxes are expected to be delivered on the 1st or 15th of every month, depending on your starting date & plan. Our Snack boxes are shipped twice a month. Your snack box is typically shipped: On the 10th of each month for expected delivery on the 15th On the 25th of each month for expected delivery on the 1st Please check your email for any tracking info that is sent once a box is shipped. Remember, you can always make changes in your personal “Account Dashboard”.
How do you ship Variety Fun boxes?
We use UPS/USPS to deliver all our orders. Variety Fun is shipped via UPS Ground/ USPS Priority Mail, and typically takes 3-5 business days from the day it’s shipped out.
Can I track my snack delivery?
Tracking makes things super easy for you. Yes! Each month, as soon as your order is picked up by UPS/USPS, we automatically send you an email that contains your UPS/USPS tracking number. You can manage it all yourself, and you'll be snacking in no time!
Tracking says Snack Box was delivered, but I never received it!
Missing Box deliveries are no fun! Oh no! Having trouble finding your Snack box? Shipping carriers makes mistakes every now and then, don't get too stressed. If you can't locate your delivery within 48 hours of delivery being confirmed on your tracking, please send us an email to support@vareityfun.com & we will be more than happy to help. Also, please look for a delivery notice that may have been left by UPS/USPS. Additionally, your carrier may also choose to leave it in your mailbox or community parcel locker (if you have one.) If your address is in an office building, apartment complex, or shared space, we suggest looking around and checking in with your front desk officer, leasing officer, land lord, or mail/locker room.
I received a shipping delivery notice, what should I do?
I missed the UPS/UPS delivery when I wasn't home. You missed your delivery, and UPS/USPS left you a note? No worries! You have two options. Your shipment is most likely will be re-delivered. You may also schedule a re-delivery by contact UPS/USPS. To schedule a re-delivery, you will need your tracking number. Your UPS/USPS tracking number was sent to you via email on the day your Snack box was picked up by UPS from our shipping facility in Brooklyn, NY.
Does Variety Fun ship to military addresses (APO/FPO/DPO, etc.)?
Shipping to military addresses (APO/FPO/DPO, etc.) At this moment our subscription boxes cannot be shipped to Alaska, Hawaii, APO, FPO, Guam, Puerto Rico or US Territory addresses.
Does Variety Fun ship to Alaska & Hawaii & other US territories?
I want snacks too... Unfortunately, at this moment our subscription boxes cannot be shipped to Alaska, Hawaii, Guam, Puerto Rico or US Territory addresses.
Does Variety Fun offer international shipping?
I want snacks & I am not in the US? Unfortunately, we do not currently offer international shipping. We are working to bring Variety Fun to the world in 2020.
Why is my BOX being returned to sender?
Return to sender? Oh WOW! Very rarely does it happen, but sometimes a few things can cause your Snack boxes to be returned to sender. Here they are: Unable to deliver to the address provided, commonly an incorrect address. Package refused by recipient. Multiple failed delivery attempts. If your SnackSack is being returned to us by the shipping carrier, please reach out to us via email at support@varietyfun.com. As soon as we receive it, we'll relabel your delivery and resend it. Please confirm your shipping address within your account portal as well as on your original welcome receipt that is emailed to you immediately after signing up.
How can I get my Subscription ID?
Need you id? Simply login to your account portal and select click on “View Details” under My Subscription.
Can I have multiple shipping addresses?
I want to send to multiple locations! No problem, yes you will be able to send to multiple shipping address, simple, just create a new plan for each location. We make it easy, this can all be done from one login account.